• 15,000+ Patients
  • Personalised Care
  • 5-Star Rated
  • Real Results

Complaint Procedure Steps

Our leading team of experts are able to help and advise you on a variety of treatment programmes for various conditions from weight loss and gut health to gynaecological concerns.

Stage 1:

We will always aim to resolve your complaint as soon as we receive it however, at times where this is not possible, the complaint will be investigated by the Clinic Manager, and you will receive acknowledgement of your complaint within 3 working days. This may be by email, letter, or telephone. It would be a great help to management if you are specific about what you are not happy with. Upon completion of the investigation, the Clinic Manager will provide you with a written response within 20 working days, from the date of acknowledging your complaint. Should your complaint be of a complicated nature, it may take longer to investigate, in which case you will be kept informed by management.

Stage 2:

If you are not happy with the response received from the Clinic Manager, you hold the right to escalate your complaint to our Senior Management Team. Any complaint relating to a treatment procedure received, will be escalated to the Company Registered Manager and Clinical Lead. A full and final response will be provided following further investigation within 20 working days of acknowledgement. Should the investigation take longer, the complainant will be notified and updated every 20 working days.

15,000+

Patients Helped

25+

years of medical experience.

Here are some of the most common questions people ask us

What does Linia Wellness specialise in?

We specialise in weight management, metabolic health, fatigue, hormonal balance, and longevity.

Do you offer personalised treatment plans?

Yes, all programmes are tailored to the individual.

Are treatments standalone?

No, treatments are integrated into structured programmes for better results.

Do you work with other clinics?

Yes, we collaborate with clinics such as Biowell Health and Marylebone Health Group to provide access to advanced therapies.

What Our Patients Say

For over 25 years, patients have trusted us for expert treatments. Here’s what they have to say.

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