
Complaints Procedure
The complaint will be investigated by the Clinic Manager, and you will receive acknowledgement of your complaint within 3 working days.

- 15,000+ Patients
- Personalised Care
- 5-Star Rated
- Real Results
25+ yrs of excellence – consultation, procedure and aftercare.
Complaint Procedure Steps
Our leading team of experts are able to help and advise you on a variety of treatment programmes for various conditions from weight loss and gut health to gynaecological concerns.
Stage 1:
We will always aim to resolve your complaint as soon as we receive it however, at times where this is not possible, the complaint will be investigated by the Clinic Manager, and you will receive acknowledgement of your complaint within 3 working days. This may be by email, letter, or telephone. It would be a great help to management if you are specific about what you are not happy with. Upon completion of the investigation, the Clinic Manager will provide you with a written response within 20 working days, from the date of acknowledging your complaint. Should your complaint be of a complicated nature, it may take longer to investigate, in which case you will be kept informed by management.
Stage 2:
If you are not happy with the response received from the Clinic Manager, you hold the right to escalate your complaint to our Senior Management Team. Any complaint relating to a treatment procedure received, will be escalated to the Company Registered Manager and Clinical Lead. A full and final response will be provided following further investigation within 20 working days of acknowledgement. Should the investigation take longer, the complainant will be notified and updated every 20 working days.
15,000+
Patients Helped
25+
years of medical experience.


Questions & Answers
Here are some of the most common questions people ask us
What does Linia Wellness specialise in?
We specialise in weight management, metabolic health, fatigue, hormonal balance, and longevity.
Do you offer personalised treatment plans?
Yes, all programmes are tailored to the individual.
Are treatments standalone?
No, treatments are integrated into structured programmes for better results.
Do you work with other clinics?
Yes, we collaborate with clinics such as Biowell Health and Marylebone Health Group to provide access to advanced therapies.
What Our Patients Say
For over 25 years, patients have trusted us for expert treatments. Here’s what they have to say.
Just a quick note to say Thank you for my new boobs!!
I have always felt out of proportion, but now i feel whole for The first time in my life!
Thank you to you all for your care d expertise, and I hope to see you all again when I come down with Kristi next year.
Love Emma Baker (the twins!!)
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Mr Aslam,
You kindly said you would be able to send me my “before + after” photo’s if I wrote to you, I would be grateful if I could have them to continue to admire your great work!!!
Many thanks,
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Dear Mr Aslam, Thank you so much for everything you have done. I’m so happy with the results!
Best wishes,
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Excellent service. Kind, friendly, reassuring and very professional from walking through the door to leaving resulting in outstanding results! Thank you
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I honestly couldn’t recommend Linia enough, from start to finish they were absolutely amazing and my PC Lauren was such a star throughout. They turned what was a stressful situation for me from being let down by another company into such an exciting experience and my results are what I always dreamt of x
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I just want to say a big thankyou to the whole team!! I am absolutely amazed with the result. It was exactly how I wanted my breast to be. Thankyou Dr. Irshad from the consultation to the actual surgery. Thankyou Mojdeh you have been amazing!! Made me feel comfortable throughout the journey and reassured me with everything. THANKYOU ALL❤️
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The process was amazing from start to finish. Dr Irshad did an amazing augmentation and I’m extremely happy with my results. His team were great. My Patient Support Advisor Jayne was always on hand if I had any issues or questions. I felt in safe hand with the surgical team. The hospital was lovely, clean and staff were friendly. I would 100% use them again in the future!
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The experience was absolutely amazing. I was in and out within 4 hours. The employees were very friendly and helpful. Mr Aslam was wonderful. He talked me through every step of the process. I was very well looked after and would highly recommend him to anyone. Many thanks to everyone at Harley St. Sobia you have been great. Thank you!
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I had a ba 3 weeks ago and I cannot THANK everyone enough. Everyone I met were amazing with me and so kind. I got quite emotional when I woke up after surgery and the ladies looking after me cared for me so much and I can’t be happier. Definitely recommend x
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I had treatment with Dr Aslam, he and his staff are lovely, attentive and caring. Dr Aslam did an exceptional job with my treatment. Something that was my biggest insecurity I feel is now one of my assets! Highly recommend! Thank you so much for everything you have done.
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Had treatment by Dr. Irshad at Harley Street. Cant thank him or his team enough, the results are amazing!! Highly recommend Linia and Dr. Irshad for anyone looking into cosmetic surgery. The first consultation, the operation and post-op meetings have been great! 10/10
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I can’t thank Linea enough for the amazing experience they provided me with, from consultations all the way through to post op appointments. Dr Aslam and his team were fantastic , I would highly reccomend them!
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I’ve no complaints at all his surgery and staff are great and he’s in Harley Street(London) for a reason thanks Dr Aslam your clearly a very skilled professional
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Very good experience, excellent environment and good treatment. Recommended
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Hello Everyone – I recently attended Linia Cosmetic Clinic at Harley Street. Yes! I was scared, nervous and excited at the prospect of an “S” lift, eye procedure and B.A whilst being aware and awake. SOUNDS silly but l enjoyed it, listening to everything being explained and some lovely music of my choice. Most important of all were the staff and Mr Aslam who made you feel relaxed and confident. So anyone considering? GO FOR IT.
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Neck Lift Procedure – Quick and Efficient. Good Quality Care and Follow Up. Very Good Results. Pleasant and Professional Staff. Experience was as Described.
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Upper Eye Lid Surgery – I would highly recommend Linia they were very efficient from consultation through to the aftercare. I am very pleased with the surgery Dr Aslam carried out. I had the same surgery 10 years ago with Spire with minimal success. Thank you Linia.
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Customer Service was excellent, staff were very supportive both prior to and following the procedure, answering any questions, worries or concerns that I had very quickly and thoroughly. Would recommend Linia and would definitely consider other procedures to be performed at Linia
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Dr Aslam has been great during this experience. The Linia team and nurse staff have also done all they could to support me. I found having my op under local strange at first (I have a fear of needles). I was very worried – but having it done was great compared to general. My recovery time was much less and I was back to work much sooner than expected.
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Local anaesthetic was a much better experience than general. It was more relaxed and less painful. Recovery time was a lot quicker – there was no drowsiness or feeling sick. I would definitely use this option again if needed.
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