Privacy Policy

This privacy policy sets out how Linia Skin uses and protects any information you provide it. Linia Skin Clinic is committed to ensuring your privacy is protected. Should we ask you to provide certain information by which you can be identified, you can be assured it will only be used in accordance with this privacy statement.

Linia Skin may make future amendments to this policy when updating its website and Terms and Conditions of Business. You should check this page from time to time to ensure you are familiar with any changes made.

This policy is effective from 1st August 2015.

What we collect:

• Patient Name
• Contact information including telephone number and email address
• Demographic information such as postcode, preferences, and interests
• Other information relevant to customer surveys and/or offers

What we do with the information gathered:

We require the below information to understand your needs and provide you with a better, more imporved service:

• Internal record keeping
• We use the information to improve our products and services to you
• To assess suitability of treatments / services
• To ensure the highest levels of safety
• To conduct your treatment safely and efficiently
• We may periodically send promotional communication about new products, special offers or other information which we think you may find interesting, using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by telephone, email, sms or postal mail.
• We may also use the information to customise the website according to your interests.
• To maintain the highest level of patient care
• To ensure adequate resolutions and continuity for the patient on any issues which may arise
• Technology advancements and potential future treatments / services (this may be applicable for patients who may have been previously medically unsuitable for some treatments and services.
• To conduct essential correspondence

At Linia skin, we guarantee all the data you send to us is processed fairly and lawfully, and with due skill and care. We will also guarantee that the data you submit is solely used for the purposes intended as set out in this policy. Collection and use of your personal information including medical details where relevant and other information pertaining to your consultation to perform services / treatment procedures which you the patient have requested, will be kept in the strictest confidence. Information will only be shared where Linia Skin have a bona fide requirement by law to disclose it to third parties in relation to the detection of crime, the collection of taxes or duties, in order to comply with any applicable law and court orders.

Security:

Linia Skin Clinic are committed to ensuring your information is kept confidential and secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect both online and in clinic.

How we use cookies:

A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is a small piece of data sent from a website and stored in a user’s web browser while a user is browsing a website. When the user browses the same website in the future, the data stored in the cookie can be retrieved by the website to notify the website of the user’s previous activity. Cookies are not viruses, spyware, or Trojans that can cause harm to your device.

Our website uses analytical cookies to monitor how visitors use our website. This helps us to improve the customer flow and provide additional resources for popular pages. This analytics information is anonymous, we can only see what you visited, not who you are. If you have any further queries on the use of cookies, then please visit www.ico.gov.uk

Links to other websites:

Our website may contain links to enable you to visit other websites of interest easily. You should note, once you have used these links to leave our site, we do not have any control over the visited website. We therefore cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. We advise you to exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information:

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, in clinic or via email, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at: linia@liniaskinclinic.com

We will not sell, distribute, or lease your personal information to third parties unless we have your explicit permission, or are required to do so by law. We may use your personal information to send you promotional information about third parties, which we think you may find interesting, if you consent for this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 2018. We do not charge a fee; however, a small fee will be payable in the event the request of data is deemed excessive. If you would like a copy of the information held on you, please email linia@liniaskinclinic.com. Alternatively, you can write to us at Linia Skin Clinic, 64 Harley Street, London, W1G 7HB.

If at any time you believe the personal information, we hold on you is incorrect or incomplete, please kindly write to us, or inform us via email at your earliest convenience. Linia Skin will promptly correct any information found to be inaccurate and update our records accordingly.

If we plan to use your personal data in a way that is inconsistent with this Privacy Policy, Linia Skin will inform you in advance. It will then be your decision. as to whether you are happy for Linia Skin to continue to store and process your information this way.